At WP Engine, we understand that our success is tied directly to the successes of our customers—when they win, we win. That dedication to customer success has been recognized with a best-in-class award for the second time this year.
WP Engine’s Customer Experience (CX) team has been named a 2025 TITAN Business Award winner for Customer Service Department/Team of the Year!
Earning a TITAN Award is a prestigious achievement—and one that speaks directly to the outstanding service our CX team provides every single day.
“Our customers rely on us to deliver fast, knowledgeable support and advice, and this recognition validates the passion and expertise our service team brings to each and every interaction,” said Slade Cozart, WP Engine VP of Customer Experience.
“I’m beyond proud of this team and grateful for the incredible work they do to put our core value of being Customer Inspired into action every time they engage with our customers.”
Read on to learn more about the TITAN Business Awards and WP Engine’s long history of CX excellence.
What are the TITAN Business Awards?
The TITAN Business Awards honor the world’s best across industries, spotlighting the entrepreneurs and organizations that are shaping the future of business through innovation, leadership, and impact.
Administered by the International Awards Association (IAA), TITAN Business Awards submissions go through a blind judging process conducted by a panel of distinguished senior-level executives, business professionals, and entrepreneurs to ensure every award is earned based on merit alone.
Excellence that speaks volumes
This recognition from the TITAN Business Awards is one of several major accolades our CX team has received in recent years. As evidenced by our multiple Stevie® Awards for Customer Service, WP Engine continually raises the bar in managed hosting support for WordPress.
WP Engine’s CX department, with over 200 service and WordPress specialists across eight countries and specialized teams, created a compelling submission that solidified our spot as the Service Team of the Year for 2025.
Highlights from WP Engine’s submission include:
- 75% of WP Engine’s support chats are answered within 10 seconds.
- WP Engine’s CX team has a 99% first-contact resolution rate.
- The CX team also boasts a 96% customer satisfaction rate year-over-year.
- In one year, the CX team tackled:
- 658,000+ live chats
- 67,000+ phone calls
- 100,000+ support tickets
This honor, which was chosen from more than 5,000 entries from over 60 countries, places WP Engine among global industry leaders like HP, Microsoft, and eBay.
Whether through one-on-one troubleshooting, around-the-clock availability, or proactive guidance that helps our customers grow, our CX team brings expertise and empathy to every customer interaction. This latest award underscores the powerful impact of their work.
Always improving, always customer-inspired
Winning a TITAN Award is a proud moment—but it’s not a finish line. WP Engine’s CX team remains committed to elevating the customer experience, exploring new ways to support our users, and ensuring that every customer receives world-class service.
To our customers: Thank you for choosing WP Engine and trusting us with your digital experiences. To our CX team: Congratulations on yet another well-deserved recognition!
Want to work with an award-winning team? Explore our careers page for open roles and join us in delivering exceptional experiences every day!